Effective Date: August 7, 2025

Our Commitment to Your Privacy

Welcome to CryoVita+ LLC (“CryoVita+”, “we”, “us”, or “our”). We are dedicated to providing a premium at-home CryoSlimming and targeted Cryotherapy experience in Forney, Rockwall, Heath, and the surrounding Texas communities. Your privacy and the confidentiality of your personal and health information are of the utmost importance to us.

This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Texas Medical Records Privacy Act (TMRPA). This policy applies to all information and records we receive or create in the course of providing our services to you.

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Information We Collect

To provide you with safe and effective treatment, we collect the following types of information:

• Personal Information: This includes your full name, home address (for mobile service), phone number, email address, and date of birth.
• Protected Health Information (PHI): This is any information that relates to your past, present, or future physical or mental health or condition, the provision of healthcare to you, or the payment for that healthcare. This may include, but is not limited to:
  • Medical history, including pre-existing conditions, allergies, and contraindications.
  • Information about your lifestyle, diet, and fitness.
  • Notes and records related to the cryotherapy treatments you receive from us.
  • Photographs taken before and after treatment to monitor progress (with your explicit written consent).
• Payment Information: We collect payment information, such as credit or debit card details, to process payments for our services. This information is processed through a secure, third-party payment processor. We do not store your full credit card details on our servers.
• Marketing Information: We may ask how you heard about CryoVita+ to help us with our marketing efforts. We will also ask for your explicit consent to receive marketing communications from us.

How We Use Your Information

We use your information for the following purposes, which are often referred to as Treatment, Payment, and Health Care Operations:

• For Treatment: To schedule your appointments, customize your cryotherapy sessions to your specific needs, and ensure the services are safe and appropriate for you.
• For Payment: To process payments for the services you receive and to manage your account.
• For Health Care Operations: For our internal administrative, financial, legal, and quality improvement activities. This helps us operate our business efficiently and maintain our standard of care.
• For Marketing and Communications: With your explicit written consent, we may use your personal information (but not your detailed PHI) to send you newsletters, special offers, and other marketing materials. You have the right to opt-out of these communications at any time.
• As Required by Law: We may use or disclose your information when required to do so by federal, state, or local law.

Disclosure of Your Information

We are committed to not selling or renting your personal information. We will only disclose your information in the following circumstances:

• Business Associates: We may share information with third-party “business associates” who perform functions on our behalf, such as payment processing or electronic health record management. We have a written contract with each business associate that requires them to protect the privacy and security of your PHI.
• As Required by Law: We will disclose your information if required by a court order, subpoena, or other legal process. We will also share information with law enforcement and public health officials as required or permitted by law.
• To Avert a Serious Threat to Health or Safety: We may disclose your information to prevent or lessen a serious and imminent threat to your health and safety or the health and safety of the public or another person.

Your Rights Regarding Your Health Information

Under HIPAA and Texas law, you have the following rights concerning your PHI:

• Right to Inspect and Copy: You have the right to inspect and obtain a copy of your PHI that we maintain.
• Right to Amend: If you believe that information in your record is incorrect or incomplete, you have the right to request that we amend it.
• Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your PHI.
• Right to Request Restrictions: You have the right to request a restriction or limitation on the PHI we use or disclose for treatment, payment, or health care operations.
• Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.
• Right to a Paper Copy of This Notice: You have the right to a paper copy of this Privacy Policy at any time.

To exercise any of these rights, please contact us in writing using the contact information below.

Data Security

We have implemented appropriate administrative, physical, and technical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include secure electronic storage of your records, access controls to limit who can view your information, and training our staff on privacy and security best practices.

No Refund Policy

All services rendered by CryoVita+ LLC are non-refundable. When you book an appointment, you are paying for the time, expertise, and professional service of our trained and certified cryotherapy specialist, as well as the cost of supplies and equipment. We are committed to providing you with the highest level of service, but we cannot guarantee specific results, as individual outcomes may vary. This no-refund policy applies to all services, packages, and gift certificates.

Limitation of Liability and Assumption of Risk

Cryotherapy is a cosmetic procedure and, like all such procedures, has inherent risks and potential side effects. Prior to your first treatment, you will be fully informed of these risks and will be required to sign a detailed Informed Consent and Liability Waiver form. By proceeding with treatment, you agree that you have disclosed all relevant medical information and that you assume all risks associated with the procedure. Except in cases of our gross negligence or willful misconduct, you agree to hold CryoVita+ LLC and its staff harmless from any and all liability, claims, or damages arising from your treatment.

Changes to This Privacy Policy

We reserve the right to change the terms of this Privacy Policy at any time. The new policy will be effective for all PHI we maintain at that time. We will make any revised Privacy Policy available upon request and will post it on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

CryoVita+ LLC Attn: Privacy Officer Forney, TX [Insert Email Address] [Insert Phone Number]

This policy is governed by the laws of the State of Texas and applicable federal laws.